A Commitment to Excellence
Shop with peace of mind. Every gadget is strictly certified for your satisfaction. Not happy with your order? Don't worry—we’ll handle the return, repair, or swap, quick and easy.
Returns
Risk-free shopping, guaranteed. We stand behind every device we sell. If it doesn't meet your expectations, take advantage of our 30-day hassle-free return and exchange policy.
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Quick Fixes for Common Setup Challenges
Device Won't Turn On?
Try holding the power button for 10–15 seconds. If it still doesn't respond, it may be a battery issue—start a return or exchange and we'll get you a replacement fast.
Screen is Cracked or Unresponsive?
A damaged screen can affect touch sensitivity and display. If your device arrived this way or cracked within your return window, you're covered—initiate a return and we'll take care of it.
Battery Drains Too Fast?
If your battery drops significantly within hours of a full charge, this is a known defect. You're eligible for a free exchange—just start the return process below.
What to do before returning?
I'm returning an iPhone?
To ensure we have a smooth returns process, we do require you to remove your iCloud account from the device. To do so, you can go to Settings > Reset iPhone > Erase all contents and settings. If you already shipped the device, you can remove your iCloud account from icloud.com > Sign in > Remove Device!
Refund Policy
Leoelectronics.ca stands behind its product. All products sold by Leo Electronics come with warranty, clearly mentioned on the product page, otherwise all products carry one month warranty.
All transactions are final sales, no exchanges or refund. If customer detect any issues with the product, customer must notify us immediately. Customer will be liable to any return postage unless the item is defective(if applicable). Copy of original receipt must be sent along with item for exchange. If Item for exchange is not available for exchange
Refurbished/ open Box items may show minor scratches or sign of usage.
90 days Leo-Warranty
All of our devices are tested and backed by our 90 days warranty. After we can guarantee the device is fully functional, we grade it into 3 different cosmetic conditions.
